Shipping Policy Refunds & Costs
If you would like to talk to us before you place an order please call 678.218.0400.
If you need to cancel an order please contact us immediately so we do not engrave or ship the order if it isn't engraved.
We have many people who call and have add on medallions added to their orders. When you need to do that we will refund the shipping of the second order minus the finance charge that PayPal charges for the transaction. That price is usually 40 cents. So if you chose the $1.99 shipping you will get back $1.59.
We offer priority shipping for $7.50 this includes tracking & insurance. If you use the priority shipping or the first class shipping with insurance & tracking methods and your order gets tampered with or lost we will replace it for free. If you use first class shipping ($1.99 or $4.00) and your order is tampered with or lost we will not refund or replace the medallion, you will have to endure the full cost for replacement. We can not be liable for every employee of the USPS.
United States USPS Shipping Costs
We have the following mail system cost set up as follows:
1 bronze medallion $1.99 - First Class Mail
2-12 (up to 3.9oz) Medallions $4.00 - First Class Mail with tracking
1-12 (up to 3.9oz) Medallions $6.50 - First Class Mail with insurance & tracking
1-25 (up to 10oz) Priority Shipping $7.50 - (Includes Insurance & Tracking) This is shipped in a priority mail envelope. This shipping method covers insuring your products.
26+ (10.1oz and up) Medallions are shipped in Small Flat Rate Priority Box $9.00. (Includes Insurance & Tracking) This shipping method covers insuring your products.
What You Need to Know About Shipping:
All orders are double packed to prevent loss of medallions. If you place an order and it does not arrive in a timely manner after you receive an email saying your order is complete, please call us 678.218.0400. If your shipping method included insurance we will get it replaced for FREE, after we wait for 6 weeks. I cannot file a claim with the postal office for 6 weeks so I cannot offer anything better than what I have to work with. My experience is most orders show up with in a month.
Please call and talk to us for communication on lost orders. Communication is the best thing to have a successful outcome.